Privacy Policy
American Comfort Experts

Effective Date: May 11, 2026

American Comfort Experts ("ACE," "we," "us," or "our") operates the website at americancomfortexperts.com. This Privacy Policy describes how we collect, use, and protect information you provide when you visit our website or contact us for HVAC services. By using this website, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us when you submit a contact form, request a service quote, schedule an appointment, or call our office. This may include:

• Name
• Email address
• Phone number
• Service address
• Description of the HVAC service requested

We do not require account creation. We do not collect payment card information through our website - payment is handled at the time of service or through our financing partner.

We also collect certain technical information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URL. This information is collected through cookies and third-party analytics services as described below.

How We Use Your Information

We use the information you provide to:

• Respond to your service requests, quotes, and questions
• Schedule and confirm HVAC service appointments
• Follow up after service to confirm your satisfaction
• Send maintenance reminders to customers enrolled in the ACE Comfort Club
• Improve our website and service offerings based on aggregate usage data

We do not use your information for automated decision-making or profiling. We do not send unsolicited marketing emails beyond service-related follow-up and maintenance reminders relevant to your equipment.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Subcontractors: We may share your name, address, and service details with subcontractors or specialty technicians when necessary to complete a job we have accepted.
• Service providers: We work with third-party tools (such as email platforms and scheduling software) that process data on our behalf under confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or government authority.

Cookies and Google Analytics

Our website uses cookies - small text files stored in your browser - to support basic site functionality and analytics. We use the following third-party services:

• Google Tag Manager (GTM-N2XR27J2): Used to manage and deploy analytics and marketing tags without modifying site code directly.
• Google Analytics: Used to collect aggregate data about how visitors use our website, including pages viewed and time on site. Google Analytics data is anonymized and does not identify individual visitors.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can also control cookies through your browser settings. Disabling cookies may affect some website features.

Data Security

We use industry-standard security practices to protect the information you provide, including secure form submission and access controls on our internal systems. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to avoid sending sensitive information (such as financial account numbers) through web contact forms.

Children's Privacy

Our HVAC services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our website, please contact us so we can delete it.

Your Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your information. To make a request, contact us using the information below. We will respond within a reasonable time and in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top reflects the most recent update. Continued use of our website after a policy update constitutes acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights regarding your personal information, contact us: